AZRACING Shipping Policy

AZRACING products include large, heavy and multi-box sim racing cockpits, rigs, frames, seats and accessories. This policy explains how eligible orders are processed, fulfilled and delivered.

1. Shipping Availability

AZRACING ships eligible products to selected regions worldwide.

Available destinations, shipping methods and shipping costs are displayed at checkout. Availability may depend on:

  • the product;
  • the destination;
  • inventory availability;
  • the assigned fulfillment location;
  • package size and weight; and
  • available carrier service.

A product-page shipping estimate does not guarantee delivery availability until the customer enters a complete address and the final shipping options are confirmed at checkout.

North America

United States

AZRACING ships eligible products to the continental United States, also known as the Lower 48 states, and Washington, D.C.

AZRACING does not currently ship to:

  • Alaska; or
  • Hawaii.

Orders delivered within the Lower 48 states and Washington, D.C. qualify for free shipping ($0).

Canada

AZRACING offers free shipping ($0) to Canada for CS-Pro cockpits, including all selectable configurations, and CS-Pro Optional Accessories. Other products retain their applicable shipping charges shown at checkout.

Canadian local fulfillment is available for in-stock CS-Pro frames, standard seats selected with CS-Pro cockpits, CS-Pro shifter mounts and CS-Pro monitor mounts. Eligible locally stocked items usually ship via FedEx, with estimated transit of 1–7 business days after shipment. Eligible in-stock orders are normally processed within 0–1 business day after payment confirmation.

Configurations or accessories not available in Canadian stock may ship from China or in separate shipments. The Canadian-local 1–7-business-day transit estimate does not apply to these items. Delivery estimates depend on the selected configuration, stock availability and shipping route; please contact AZRACING for the applicable estimate.

For orders combining eligible CS-Pro products with other products, shipping charges for the other products still apply and may be calculated separately. The final shipping charge is shown at checkout.

Asia

AZRACING ships eligible products to selected destinations across Asia.

The supported destinations and available shipping options may change as AZRACING’s fulfillment coverage develops. Current availability is displayed at checkout.

Estimated transit time is approximately 10–15 days for Japan and South Korea, and approximately 15–20 days for Singapore and selected Southeast Asian destinations.

Europe and the United Kingdom

AZRACING ships eligible products to selected European countries and the United Kingdom.

Orders are currently fulfilled from China, with an estimated transit time of approximately 5–7 weeks. Shipping charges may apply.

Shipping costs and delivery methods vary depending on destination, fulfillment location and product availability.

Oceania

AZRACING ships eligible products to selected destinations across Oceania, including Australia and New Zealand.

Orders may currently be fulfilled from AZRACING’s China fulfillment location, with an estimated transit time of approximately 4–6 weeks. Shipping charges apply under the current Oceania shipping rates and will be shown at checkout.

2. Order Processing

Eligible in-stock orders are usually processed within 0–1 business day after payment confirmation when the product is ready at the assigned fulfillment location.

Processing means preparing, checking and transferring the order to the carrier. It does not include carrier transit time.

Processing may take longer if:

  • the product is not currently in stock;
  • the order requires additional verification;
  • the shipping address is incomplete or requires confirmation;
  • the order contains products from different fulfillment locations; or
  • fulfillment is affected by holidays, high order volume or circumstances outside AZRACING’s reasonable control.

If an order has a different expected processing time, AZRACING will provide the available information through the product page, checkout, order communication or customer support.

3. Estimated Delivery Time

For eligible in-stock orders delivered to the Lower 48 states and Washington, D.C., order processing takes 0–1 business day and carrier transit usually takes 3–7 business days after shipment. The estimated total delivery time is 3–8 business days.

The U.S. transit and total delivery estimates apply to eligible U.S. fulfillment orders. For other destinations, the regional estimates in Section 1 describe transit after shipment; order processing is separate. For Canada, the 1–7-business-day transit estimate applies only to eligible Canadian-stock items; other configurations and fulfillment routes have different delivery estimates as described in Section 1.

Delivery times for Canada, Asia, Europe, the United Kingdom, Oceania and other supported destinations vary based on:

  • the destination;
  • fulfillment location;
  • product availability;
  • carrier and shipping method;
  • customs processing where applicable;
  • package size and weight; and
  • whether the order is shipped in multiple packages.

Available delivery estimates may be displayed at checkout or provided with the order’s tracking information.

Processing and delivery times are estimates and are not guaranteed delivery dates.

4. Shipping Methods

U.S. orders are primarily shipped via FedEx Ground or FedEx Home Delivery. Depending on the destination, product size, inventory and shipping route, AZRACING may use FedEx, DHL, UPS, freight services, ocean freight or local delivery partners.

AZRACING may use an appropriate carrier depending on:

  • the destination;
  • fulfillment location;
  • product;
  • package size and weight; and
  • available carrier service.

The final shipping method available for an order is displayed at checkout where applicable.

5. Shipping Costs and Free Shipping

AZRACING provides free shipping ($0) for orders delivered within the Lower 48 states and Washington, D.C.

CS-Pro cockpits, including all selectable configurations, and CS-Pro Optional Accessories qualify for free shipping ($0) to Canada. Other products in the same order retain their applicable shipping charges, which may be calculated separately. For other international orders, shipping costs depend on the product, destination, fulfillment location and available shipping method. Current Oceania shipping rates remain applicable.

The final shipping cost displayed at checkout applies to the order. Free shipping is not offered for every international destination.

The treatment of shipping costs in an approved return is governed by the AZRACING Return Policy.

6. Customs, Duties and Taxes

Product prices shown on the AZRACING website include applicable sales taxes, VAT or GST/HST. These taxes are not added on top of the displayed product price at checkout. Shipping charges, where applicable, are shown separately at checkout.

All international deliveries arranged by AZRACING include applicable import duties, taxes and customs clearance. Customers do not need to pay additional import duties, import taxes or customs clearance fees when receiving their orders through the normal delivery process.

Customers should follow any necessary customs or carrier instructions provided by AZRACING or the designated carrier. If you are asked to pay an additional import duty, import tax or customs clearance fee, please contact marketing@azracing-simulator.com for assistance.

7. Fulfillment Locations

AZRACING assigns the appropriate fulfillment location based on:

  • inventory;
  • destination; and
  • product availability.

Orders are assigned to an operating fulfillment location according to current inventory and the regional arrangements described in this policy.

Products from the same order may be fulfilled from different locations and may therefore:

  • ship at different times;
  • use different carriers;
  • have different tracking numbers;
  • arrive in separate packages; or
  • arrive on different delivery dates.

The assigned fulfillment location does not change the product specifications or applicable warranty rights.

8. Large and Multi-Box Shipments

Cockpits, rigs, frames and seats may be shipped in multiple large or heavy packages. Large orders may have different tracking numbers for individual packages, which may arrive separately.

Packages belonging to the same product may not arrive on the same day because carriers can sort and route them separately.

Customers should:

  • review all tracking numbers provided for the order;
  • confirm the expected number of packages;
  • inspect each package when it arrives; and
  • check all related tracking records before reporting a package as missing.

If all packages have not arrived after the carrier has marked the shipment complete, contact AZRACING at marketing@azracing-simulator.com.

9. Tracking Information

After the order has shipped and tracking information has been generated, the available tracking details will be provided to the email address used for the order.

A multi-box order may have more than one tracking number. Tracking information may take time to update after the carrier first receives the shipment.

Customers are responsible for monitoring tracking information and following reasonable carrier instructions concerning delivery attempts, collection locations or address confirmation.

10. Shipping Address

Customers must provide a complete and accurate shipping address at checkout.

Please review:

  • recipient name;
  • street address;
  • apartment, suite or unit number;
  • city, state or province;
  • postal or ZIP code;
  • country or region;
  • telephone number; and
  • email address.

If an address needs to be corrected, contact AZRACING as soon as possible. AZRACING cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

If a shipment is delayed or returned because the customer provided an incorrect or incomplete address, failed to collect the package, refused delivery without an approved reason or did not follow reasonable carrier instructions, actual resulting shipping or return costs may apply where permitted by law.

This customer-cost rule does not apply when the delivery problem was caused by AZRACING or by a carrier error not caused by the customer.

11. Failed or Refused Delivery

Do not refuse a shipment solely because you changed your mind about the order. Contact AZRACING before refusing or returning any product.

If a shipment is returned because of an unauthorized refusal, an incorrect address, failure to collect the shipment or failure to follow an order-specific customs requirement, AZRACING will inspect the returned product before determining the applicable refund or reshipment.

Actual outbound, return-to-warehouse or redelivery costs caused by the customer may be charged or reflected in the refund where permitted by applicable law.

If a package is visibly damaged, photograph the condition where possible and contact AZRACING for instructions. A refusal caused by visible transportation damage and approved by AZRACING is not treated as an unauthorized refusal.

12. Shipping Damage, Missing Packages or Incorrect Items

Customers should inspect all packages promptly after delivery.

Shipping damage, missing parts, missing packages or incorrect items should be reported to AZRACING as soon as possible, preferably within 7 calendar days after delivery of the affected product.

Please retain:

  • the product;
  • shipping cartons;
  • internal packaging;
  • shipping labels; and
  • any damaged parts.

AZRACING may request photographs, videos, tracking information, package numbers or part details to assess the issue and work with the carrier.

A report made after the recommended seven-day period does not automatically eliminate applicable warranty or statutory consumer rights.

Confirmed shipping damage, missing parts or incorrect shipments are handled through AZRACING After-sales Support and are not treated as change-of-mind returns.

13. Carrier Delays and Delivery Issues

Carrier tracking and delivery estimates may change after shipment.

If tracking shows an unusual delay, conflicting delivery information or a delivered status when the package has not been received, contact AZRACING at marketing@azracing-simulator.com.

AZRACING may need to request an investigation from the carrier before determining the appropriate resolution. Carrier investigation times are controlled by the carrier and may vary.

AZRACING will assist with the investigation and communicate available updates but cannot guarantee a carrier’s investigation or delivery timeline.

14. Returns

Shipping a new order and returning a delivered product are separate processes.

Do not send a product back to a fulfillment location without written authorization. AZRACING will designate the appropriate return warehouse and provide the applicable return instructions.

Return eligibility, return shipping responsibility and free-shipping refund adjustments are governed by the AZRACING Return Policy.

Warranty coverage and warranty support are governed by the AZRACING Warranty Policy.

15. Local Consumer Rights

This policy is AZRACING’s general global Shipping Policy.

Customers in some jurisdictions may have mandatory consumer rights relating to delivery, loss or transportation damage. Where applicable law provides greater rights, the applicable law will take priority.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited.

16. Contact AZRACING

For shipping questions or delivery assistance, contact:

marketing@azracing-simulator.com

Please include:

  • your order number;
  • the product involved;
  • the delivery address;
  • the relevant tracking number; and
  • photographs or other supporting information where applicable.