AZRACING Return Policy

AZRACING products include large, heavy and multi-box sim racing cockpits, rigs, frames, seats and accessories. To protect the product and ensure that returns are handled correctly, all returns require prior authorization.

1. 14-Day Return Request Period

You may request a return within 14 calendar days after the applicable product is delivered.

If products from the same order are delivered on different dates, the return period is calculated separately for each product.

If one product is delivered in multiple packages, it is treated as delivered when the final package belonging to that product has been delivered.

Return Authorization

Before returning any product, contact AZRACING at marketing@azracing-simulator.com and obtain written return authorization and return instructions.

Unauthorized returns may be refused or returned to the sender. This requirement does not limit any mandatory consumer rights provided by applicable law.

After receiving return authorization, the customer must hand the return shipment to the approved carrier within 10 calendar days, unless AZRACING provides different written instructions or applicable law requires otherwise.

2. Unopened Products

An unopened product may be eligible for return if:

  • The return request is submitted within the applicable 14-day return request period.
  • The product and its original packaging are complete and undamaged.
  • All parts, accessories, hardware, manuals and included materials are present.
  • The product remains in resalable condition.

All returns are subject to inspection after arriving at the designated return warehouse.

3. Opened but Not Installed Products

A product that has been opened but has not been assembled, installed or used may be considered for return.

To qualify, the product must:

  • Not have been assembled, installed or used.
  • Show no scratches, damage, wear or modification.
  • Have complete original packaging suitable for return transportation.
  • Include all parts, hardware, accessories, manuals and packaging materials.

Opening the packaging does not automatically disqualify a return. However, AZRACING may decline a voluntary return if the product has been installed, used, damaged, modified, made incomplete or otherwise affected in a way that reduces its resale condition, except where applicable law requires otherwise.

4. Installed or Used Products

Installed or used products are generally not eligible for a change-of-mind return due to personal preference, incorrect selection, available space, incompatibility or configuration choice.

If the product has a confirmed defect, missing part, shipping damage or is an incorrect item, the matter should be handled through AZRACING After-sales Support or the AZRACING Warranty Policy, rather than as a standard change-of-mind return.

5. Compatibility Responsibility

AZRACING wants customers to make an informed product selection and provides product information and pre-purchase support.

Before purchase, the customer is responsible for confirming:

  • Product dimensions.
  • Available room and installation space.
  • Compatibility with the customer's existing equipment.
  • The selected product, configuration and accessories.

Customers are encouraged to contact AZRACING before ordering if compatibility is uncertain.

If a product matches its published description but the customer did not confirm compatibility or suitability before purchase, the product is not considered defective. Any approved return will be handled under the non-defective return conditions in this policy.

6. Large and Multi-Box Returns

Before disassembling or returning a large or multi-box product, follow AZRACING's written instructions identifying:

  • The designated return warehouse.
  • The packages and components that must be returned.
  • Any disassembly and packaging requirements.
  • The return authorization or reference information.

AZRACING will designate the correct return warehouse. Do not send a return to another warehouse or split packages across different warehouses without written authorization.

Do not return only part of a multi-box product unless AZRACING specifically instructs you to do so.

7. Return Shipping Requirements

An approved non-defective return must use FedEx, UPS, DHL, Purolator or another suitable carrier approved by AZRACING in writing.

Every return shipment must:

  • Include end-to-end tracking.
  • Use a suitable service for the product's size and weight.
  • Be securely packaged for transportation.
  • Include all required packages, parts and hardware.
  • Be sent only to the designated return warehouse.

Delivery confirmation or a signature service is recommended where available and reasonably practical. The absence of a signature service alone does not invalidate an otherwise compliant return.

The customer must provide the return tracking information to AZRACING. The customer remains responsible for proper packaging and compliance with the return instructions until the shipment is received at the designated warehouse.

8. Non-Defective Return Costs

For a change-of-mind return, incorrect selection, personal preference, incompatibility or another non-defective reason:

  • The customer is responsible for return shipping costs.
  • Any return duties, taxes, customs charges or brokerage fees are the customer's responsibility.
  • Any original delivery charge paid separately is generally non-refundable, except where applicable law requires otherwise.

Free Shipping Return Rules

When an eligible non-defective return comes from an order that included free shipping, the refundable amount may be adjusted, where lawful, by the actual outbound shipping cost from the local fulfillment warehouse to the customer.

This is not an additional service charge or penalty. It represents only the actual local delivery cost incurred for the original shipment.

Before the customer ships the return, AZRACING will provide the estimated or confirmed adjustment in writing.

Any adjustment:

  • Will not exceed the actual outbound shipping cost.
  • Will not include any international first-leg transport cost.
  • Will not include inbound warehouse transportation.
  • Will not include replenishment, internal handling or other internal logistics costs.
  • Will not apply where applicable law requires refund of the original standard delivery cost.

AZRACING does not charge a fixed percentage restocking fee.

Shipping availability and delivery rules are described in the AZRACING Shipping Policy.

9. Clearance and Final-Sale Products

Products clearly marked before purchase as clearance, final sale or otherwise non-returnable are not eligible for a change-of-mind or other non-defective return.

This does not exclude claims involving a confirmed defect, missing item, shipping damage, incorrect item or any mandatory consumer right that cannot legally be excluded.

10. Failed, Refused or Uncollected Deliveries

If an order is returned because the customer:

  • Refuses delivery without an approved reason.
  • Fails to collect the shipment.
  • Does not follow the carrier's delivery instructions.
  • Provides an incorrect or incomplete address.
  • Fails to complete required customs procedures.

AZRACING may, where lawful, adjust the refund by the actual outbound shipping cost, return-to-warehouse shipping cost and direct carrier charges caused by the failed delivery.

A refund will be processed only after the returned shipment arrives at the designated warehouse and completes inspection.

These customer-cost rules do not apply when the return is caused by an AZRACING error, a carrier error not attributable to the customer, or a customer's refusal of a visibly damaged shipment in accordance with AZRACING's approved instructions.

11. Product Issues and After-sales Support

A confirmed defect, missing part, shipping damage or incorrect shipment is not treated as a change-of-mind return.

Please contact AZRACING at marketing@azracing-simulator.com with the order number and supporting photos or videos.

Depending on the issue, the matter may be handled under the AZRACING Warranty Policy or through an appropriate delivery-resolution process.

Do not return the product before receiving written authorization and instructions.

12. Inspection and Refund Processing

All returned products are inspected after arriving at the designated return warehouse.

If the return is approved, AZRACING will issue the refund within 5–10 business days after the return has been received and the inspection has been completed.

Refunds are normally issued to the original payment method. The customer's bank, card issuer or payment provider may require additional time to post the refund.

If a return does not meet the approved return conditions, AZRACING will contact the customer before determining the next action.

13. Taxes, Duties and Currency Charges

Sales tax will be handled as required by applicable law.

Customs duties, import taxes and brokerage fees paid directly to customs authorities or third parties are not automatically refundable by AZRACING. The customer may need to request a refund directly from the relevant authority or provider.

For a non-defective international return, the customer is responsible for applicable return duties, taxes, customs charges and brokerage fees.

AZRACING is not responsible for exchange-rate differences, bank fees, card fees or payment-provider currency-conversion charges, except where applicable law requires otherwise.

14. Local Consumer Rights

This is AZRACING's general global Return Policy.

Customers in the European Union, United Kingdom and other jurisdictions may have mandatory consumer rights that provide additional or greater protection. Where local law provides greater rights than this policy, the applicable local law will prevail.

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded or limited.

15. Contact Information

To request a return, contact marketing@azracing-simulator.com.

Please include:

  • Your order number.
  • The product name.
  • The reason for the return request.
  • A description of the product's condition.
  • Relevant photos or videos.

Do not ship any product until you have received written return authorization, the designated return warehouse and the applicable return instructions.