AZRACING Privacy Policy

AZRACING respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order, communicate with us or use our customer-support services.

AZRACING international sales and operations are managed by:

Ningbo Nuotiancheng Machinery Co., Ltd.
Room 185, No. 159, Hongdu Road
Jiangbei District, Ningbo, Zhejiang 315033
China

Email: marketing@azracing-simulator.com

In this policy, “AZRACING,” “we,” “us” and “our” refer to AZRACING and the company managing its international sales and operations.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect:

First and last name.
Email address.
Telephone number.
Billing and shipping address.
Account information and login credentials.
Products, configurations and quantities ordered.
Billing, transaction and payment-related information.
Order number and purchase history.
Shipping and tracking information.
Marketing preferences.
Product reviews or feedback.
Customer-support and live-chat messages.
Compatibility or installation questions.
Return and warranty information.
Photographs, videos or other files submitted for customer support, shipping damage, returns or warranty claims.

Please do not submit information that is not reasonably necessary for us to process your request.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

IP address.
Device type.
Browser type and settings.
Operating system.
Approximate location based on IP address.
Pages viewed.
Links or buttons selected.
Referring website or traffic source.
Date and time of visits.
Shopping-cart and checkout activity.
Cookie and similar technology identifiers.
Website performance and error information.

Information From Other Sources

We may receive information from service providers involved in your order or website experience, including:

Payment processors.
Shipping carriers.
Fulfillment and warehouse partners.
E-commerce platform providers.
Analytics and advertising providers.
Fraud-prevention services.
Customer-support tools.
Social media or messaging platforms when you contact us through those services.

2. How We Use Personal Information

We may use personal information to:

Operate and maintain our website.
Create and manage customer accounts.
Process payments and orders.
Arrange fulfillment, shipping and delivery.
Provide tracking and delivery updates.
Respond to product and compatibility questions.
Provide installation and technical support.
Process returns, refunds and warranty claims.
Investigate damaged, missing or incorrect shipments.
Prevent fraud, misuse and unauthorized transactions.
Maintain business, tax and transaction records.
Improve our products, website and customer service.
Measure website and marketing performance.
Understand how customers find and use our website.
Send marketing communications where permitted.
Protect our legal rights and the security of our services.
Comply with applicable legal and regulatory requirements.

3. Legal Bases Where Applicable

Depending on your location, we may process personal information because:

It is necessary to provide products or services you requested.
It is necessary to process and fulfill a contract with you.
We have a legitimate business interest, such as preventing fraud, improving our services or providing customer support.
You have provided consent, such as for certain marketing or advertising cookies.
Processing is required to comply with a legal obligation.

Where processing depends on consent, you may withdraw that consent, subject to applicable law.

4. Orders and Payment Information

We use order information to process payment, confirm your purchase, arrange fulfillment, ship your products and provide after-sales support.

Payments are processed through third-party payment providers available at checkout.

AZRACING does not store full payment card numbers or complete card-security information on its website. Payment providers process payment information according to their own privacy and security practices.

We may receive limited transaction information, such as:

Payment status.
Payment method.
Transaction reference.
Billing name and address.
Information needed to manage refunds or disputes.

5. Shipping, Fulfillment and After-sales Support

To fulfill an order, we may share necessary information with shipping carriers, fulfillment providers and warehouse partners.

This information may include:

Recipient name.
Shipping address.
Telephone number.
Email address.
Order contents.
Package information.
Information required for delivery, customs or carrier communication.

For returns, shipping damage or warranty support, we may process photographs, videos, packaging details, serial or part information and customer-support communications.

Only information reasonably required to process the order or resolve the issue should be shared with these service providers.

6. Customer Support and Messaging Services

When you contact AZRACING through email, website forms, live chat, WhatsApp or another messaging service, we may collect:

Your contact details.
Message content.
Conversation history.
Order information.
Product information.
Submitted photographs or videos.
Technical or device information generated by the communication service.

AZRACING may use third-party customer-support tools, including SaleSmartly, and messaging platforms selected by the customer.

Third-party messaging platforms may process information under their own privacy policies. Customers should review the privacy terms of any external platform they choose to use.

7. Cookies and Similar Technologies

AZRACING and its service providers may use cookies, pixels, tags and similar technologies.

These technologies may be used for:

Essential Functions

Keeping the website and checkout functioning.
Remembering cart contents.
Account login.
Security and fraud prevention.
Saving necessary website preferences.

Performance and Analytics

Measuring website traffic.
Understanding how visitors use the website.
Identifying errors.
Improving page performance.
Measuring order and conversion activity.

Advertising and Marketing

Measuring advertising performance.
Understanding which advertisements or sources led visitors to the website.
Limiting or improving advertising delivery.
Providing more relevant marketing where permitted.

We may use Google Analytics and Google advertising services, where configured, to measure website and campaign performance and understand how visitors find and use our website.

You can manage cookies through your browser settings. Where a website consent or preference tool is available, you may also use it to manage applicable cookie choices.

Disabling essential cookies may prevent certain website, cart, account or checkout functions from working properly.

8. Marketing Communications

If you subscribe to marketing communications, we may use your email address or other selected contact method to send:

Product announcements.
Offers or discounts.
Company updates.
Other AZRACING marketing information.

You may unsubscribe using the link provided in an applicable marketing email or by contacting marketing@azracing-simulator.com.

Unsubscribing from marketing does not stop necessary communications relating to orders, delivery, customer support, returns, warranty claims or security.

9. How We Share Personal Information

We may disclose personal information to service providers that help us operate our business, including:

E-commerce platform and website providers.
Payment processors.
Shipping carriers.
Warehouse and fulfillment partners.
Customer-support and live-chat providers.
Email and communication providers.
Analytics providers.
Advertising platforms.
Fraud-prevention and security providers.
Professional advisers.
Authorities where disclosure is required by law.

Service providers receive only the information reasonably necessary for their applicable function.

We may also disclose information:

To comply with a legal obligation or valid government request.
To investigate fraud or security incidents.
To protect customers, AZRACING or other parties.
In connection with a business restructuring, financing, merger, sale or transfer, subject to applicable safeguards.
When you direct or authorize us to do so.

10. Sale and Advertising-Related Sharing

AZRACING does not sell personal information for money.

We may use analytics and advertising services to measure campaigns and provide relevant advertising. Some privacy laws may define certain advertising activities as “sharing,” targeted advertising or cross-context behavioral advertising.

Where required by applicable law, customers may request to opt out of such processing or use available cookie and privacy controls.

11. Customer Reviews and User-Generated Content

AZRACING may publicly display customer-submitted content for brand and product presentation, including:

Customer reviews.
Customer setup photographs.
Product feedback.
Other user-generated content submitted for public display.

When displaying this content, AZRACING may show a customer-provided display name or a partially masked name.

AZRACING will not publicly display:

A customer's full name unless the customer has actively permitted it.
A complete billing or shipping address.
A complete order number.
A complete shipment tracking number.
Payment information.

AZRACING takes reasonable privacy-protection measures when displaying customer content. These measures may include removing, cropping, covering or masking sensitive order, address, contact or tracking information.

Customers should avoid including unnecessary personal information in reviews, setup photographs or other content submitted for public display.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Processing and documenting orders.
Shipping and fulfillment.
Customer support.
Returns and warranty service.
Fraud prevention.
Accounting, tax and legal compliance.
Resolving disputes.
Maintaining security and business records.

Retention periods may vary based on the type of information, the purpose for which it was collected and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize or securely restrict it.

13. Data Security

AZRACING uses reasonable administrative, technical and organizational measures intended to protect personal information.

However, no website, transmission method or electronic storage system can be guaranteed to be completely secure. Customers should use a strong, unique password and protect their account and device information.

If you believe your account or personal information may have been compromised, contact us promptly.

14. International Data Processing

AZRACING operates internationally and works with service providers, warehouses, carriers and technology platforms in different regions.

Personal information may therefore be processed or stored outside the country where the customer is located.

Where required by applicable law, AZRACING will use appropriate measures for international data processing and transfers.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Obtain a copy of certain information.
Object to or restrict certain processing.
Withdraw consent.
Opt out of certain marketing or advertising uses.
Submit a complaint to an applicable privacy authority.

These rights are not absolute and may be subject to legal exceptions, identity verification and recordkeeping requirements.

To submit a privacy request, contact marketing@azracing-simulator.com.

Please write “Privacy Request” in the subject line and explain the request. AZRACING may request reasonable information to verify identity and protect customer information from unauthorized access.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification.

16. Children’s Privacy

AZRACING's website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it, subject to applicable law.

A higher minimum age may apply in some jurisdictions.

17. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment services or messaging tools operated by third parties.

AZRACING does not control the privacy practices of those third parties. Customers should review the applicable third-party privacy policy before providing information through an external service.

18. Changes to This Privacy Policy

AZRACING may update this Privacy Policy when its services, technology, legal requirements or business practices change.

The revised policy will be posted on this page. Where required by law, we will provide additional notice or request consent.

19. Contact Information

For privacy questions or requests, contact:

Ningbo Nuotiancheng Machinery Co., Ltd.
Managing AZRACING international sales and operations
Room 185, No. 159, Hongdu Road
Jiangbei District, Ningbo, Zhejiang 315033
China

Email: marketing@azracing-simulator.com